Terms and Conditions

§ 1. Definitions

1. Terms and Conditions - these Terms and Conditions, setting out the rules for concluding distance sales contracts via the Online Shop, the rules for the performance of these contracts, the rights and obligations of the parties to the Distance Sales Contract, and the rules for the complaint procedure. In the scope of services provided electronically, the Terms and Conditions are the regulations referred to in Art. 8 of the Act on Providing Services by Electronic Means.
2. Customer - a natural person with full legal capacity, a legal person, or an organizational unit without legal personality to which the law grants legal capacity, who concludes a Distance Sales Contract with the Seller.
3. Consumer - a natural person performing a legal transaction with an entrepreneur not directly related to their business or professional activity.
4. Individual Entrepreneur - a natural person concluding a Distance Sales Contract directly related to their business activity, when the content of this contract shows that it does not have a professional character for that person, arising in particular from the subject of their business activity, made available on the basis of the provisions on the Central Registration and Information on Business (CEIDG).
5. Entrepreneur - a natural person, a legal person, or an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity in its own name.
6. Seller:
   Delcaso sp. z o. o.,
   tel. +48 504 740 600,
   info@bluscan.pl,
   Tax ID (NIP) 5882470844,
   Business ID (REGON) 389442297
   KRS 0000911279.
7. Address of the Seller's registered office:
   Władysława IV 14b/2,
   84-230 Rumia.
8. Online Shop - an online service run by the Seller, available at the electronic addresses: https://bluscan.pl, through which the Customer can obtain information about the Goods and their availability and purchase the Goods or order the provision of a service.
9. Distance Sales Contract - a contract for the sale of Goods/contract for the supply of Digital Service or Digital Content (if applicable), concluded via the Online Shop.
10. Goods - a movable item that the Customer can purchase in the Online Shop.
11. Digital Service - a service that allows the Consumer to:
    1. create, process, store, or access data in digital form;
    2. share data in digital form that has been uploaded or created by the Consumer or other users of this service;
    3. other forms of interaction using data.
12. Digital Content - data produced and supplied in digital form.
13. Privacy and Cookies Policy of the Online Shop - a document setting out detailed rules for the processing of personal data and the use of cookies. The Privacy and Cookies Policy constitutes Appendix No. 3 to the Terms and Conditions and is available at https://bluscan.pl/en/privacy-and-cookie-notice.
14. Durable Medium - means a material or tool enabling the Customer or the Seller to store information addressed personally to them, in a way that allows access to the information in the future for a time appropriate to the purposes for which this information serves and which allows the reproduction of the stored information in unchanged form, in particular e-mail.
15. Electronic Order Form - an electronic procedure for placing an order made available by the Seller to the Customer.
16. Electronic Return Form - an electronic procedure for making returns made available by the Seller to the Customer; available at https://bluscan.pl/en/returns-open.html.
17. Electronic Complaint Form - an electronic procedure for filing complaints made available by the Seller to the Customer; available at https://bluscan.pl/en/rma-open.html.
18. Sending the Order - confirmation of the order by the Customer clicking the "" button, treated as the submission by the Customer of a binding declaration of intent to conclude a Distance Sales Contract with the Seller.
19. Account - a collection of data stored in the Online Shop and in the Seller's ICT system concerning a given Customer and the orders placed by them and concluded Distance Sales Contracts, using which the Customer can place orders, and also in due time - cancel or edit and conclude Distance Sales Contracts.
20. Opinion on order processing or opinion on individual Goods - subjective statements and ratings awarded in the form of stars from 1 to 5.
21. Subscription Order - an order created automatically as part of a Subscription.
22. Subscription - an electronic service allowing for the automatic creation of Subscription Orders for specific Goods, in accordance with the frequency selected by the Customer, without the need to place separate orders until the end of the Subscription.
23. Recurring Payments - are payments handled as part of the IdoPay payment service provided by the Operator and carried out automatically, in specific cycles, used to pay for Subscription Orders based on the consent granted by the Customer during the start of the Subscription (standing order of the Cardholder).
24. Operator - IdoPayments sp. z o.o. with its registered office at al. Piastów 30, 71-064 Szczecin, entered into the register of entrepreneurs kept by the District Court Szczecin-Centrum in Szczecin, XIII Commercial Division of the National Court Register under no. 0000859711, NIP: 8522666251, REGON: 387039893, with share capital: PLN 800,000.00. Address for service: al. Piastów 30, 71-064 Szczecin, also referred to as: "IdoPayments" being a domestic payment institution within the meaning of Art. 2 point 16 of the Act of August 19, 2011 on Payment Services (Journal of Laws of 2020, item 794, as amended).
25. Card – a payment card issued under the Visa or International or Mastercard International systems, allowed by the regulations of these systems to carry out transactions without physical presence.
26. Quick Purchase Methods – purchases made using the Google Pay, Apple Pay or Express Checkout functionality, allowing for finalizing purchases with one click on the product card.
27. Sales Document - fiscal receipt, VAT invoice, or electronic fiscal receipt (e-receipt or e-invoice) in the form of a PDF file, delivered to the Customer's e-mail address.
28. "Bluscan Plus" Loyalty Program - a reward program organized by the Seller, addressed to Customers with an Account, enabling the collection of Points for purchases and their exchange for monetary discounts.
29. Points - settlement units awarded to the Customer under the "Bluscan Plus" Loyalty Program for making purchases in the Online Shop.

§ 2. General Provisions

1. Types and scope of services provided electronically:
   1. concluding Online Sales Contracts - regarding Goods sold in the Online Shop,
   2. rules for registration and use of the Account within the Online Shop,
   3. adding opinions, comments, and ratings - the Customer may add an opinion or comment to their order,
   4. sending e-mails in which the Seller confirms receipt of the order, possible receipt of payment, acceptance of the order for processing.
2. Using the Online Shop is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
   1. web browsers in the current version, e.g.:
      • Firefox
      • Chrome
      • Microsoft Edge
   2. any program for viewing files in PDF format.
3. The content posted on the Online Shop pages, including descriptions of Goods and prices, constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
4. The Seller makes these Terms and Conditions available along with Appendices via a link on the main page before the conclusion of the Distance Sales Contract, during it, and after its termination. The Customer can download and print it.
5. In order to ensure the security of message and data transmission in connection with the services provided, the Online Shop takes technical and organizational measures appropriate to the degree of security of the services provided, in particular measures to prevent the acquisition and modification of personal data sent on the Internet by unauthorized persons.

§ 3. Orders

1. Placing an order in the Online Shop can be done via the Account or by selecting the purchase option without registration, in which case an internal account (technical) is created enabling the Seller to store data related to the order, based on which the Customer can create an Account. The internal account is maintained until the data is deleted from the system, the Account is blocked, or the personal data retention period specified by law expires.
2. Purchase is made by filling in the Electronic Order Form available on the Online Shop pages or by selecting quick purchase methods. In the case of the Electronic Order Form, the selection of ordered Goods is made by adding them to the cart. The Electronic Order Form specifies, among other things, what Goods, at what price, and in what quantities the Customer wants to order to the location indicated by them. The Customer takes appropriate technical steps based on the displayed messages.
3. After the Customer provides all the necessary data, a summary of the placed order will be displayed. The order summary will contain information regarding: data identifying the Seller, the subject of the order, unit and total price of the ordered Goods, including delivery costs and others, if any, selected payment method, selected delivery method, delivery time and costs.
4. If the subject of the contract is the supply of Digital Content or Digital Services that are not stored on a tangible medium or services provided electronically or remotely - the Consumer in an additional checkbox, required to place an order and located on the Electronic Order Form, expresses the following consent: "I consent to the supply of digital content that is not stored on a tangible medium or to the commencement of the service before the expiry of 14 days from the date of conclusion of the contract and I acknowledge the loss of the right to withdraw from the contract". The Seller will confirm receipt of the above consent by e-mail.
5. In order to place an Order, it is necessary to provide personal data marked as mandatory in the Electronic Order Form, accept the content of the Terms and Conditions, and send the order by pressing the "" button.
   1. Sending the Electronic Order Form by the Customer constitutes a binding declaration of intent to conclude a Distance Sales Contract, in accordance with the content of these Terms and Conditions.
   2. The Distance Sales Contract is treated as concluded at the moment of acceptance of the Electronic Order Form by the Seller, which is confirmed by displaying a message to the Customer confirming acceptance of the order and providing its number.
   3. After concluding the Distance Sales Contract, the Customer receives an order confirmation in the form of an e-mail containing: confirmation of order acceptance and final confirmation of all essential elements of the Order and general terms of the concluded Distance Sales Contract (Terms and Conditions of the Online Shop along with Appendices No. 1 and 2), Seller's data, Seller's liability for the quality of performance, about services provided by the Seller after the sale, and about the method and effects of withdrawal from the contract. Instruction on the method and effects of withdrawal from the contract is contained in Appendix No. 1.
   4. Until the Seller begins processing the order:
      1. The Customer may change their order using the technical solution available on the Electronic Order Form page and going through the entire order placement path again. Changing the order takes place by placing a new one, which replaces the previously placed one. Alternatively, the payment made by the Customer is settled towards the new order, and in the case of overpayment, it is returned to the bank account from which the payment was made.
      2. The Customer may cancel their order by selecting the "cancel order" option available on the Electronic Order Form page.
   5. In the event of cancellation of the order by the Customer, the Seller refunds the received payment within 3 business days. The refund will be made using the same payment method used by the Customer.
   6. Order processing time is from 1 to 10 business days counting from the date of conclusion of the contract.

§ 4. Payment

1. The Online Shop offers the possibility of payment in the form of prepayment, cash on delivery (payment upon delivery). The deferred payment option is available in situations individually agreed with the Seller.
2. Payment for the goods can be made in the manner selected at the time of placing the order on the Electronic Order Form.
   
3. Currently available payment methods in the form of prepayment in the Online Shop are available at https://bluscan.pl/en/payments.
   
4. After the completed purchase process, the Seller issues an appropriate Sales Document.

§ 5. Delivery

1. On the Electronic Order Form, the Customer selects the delivery method by marking the choice made.
2. In the event that the Goods are not collected by the Customer, resulting in the return of the Goods to the Seller - the Seller may withdraw from the sales contract, after prior calling on the Customer in an e-mail provided in the purchasing process to perform the contract. Withdrawal from the contract takes place by submitting a statement to the Customer in the form of an e-mail.
3. In the situation indicated in point 2, the Seller is obliged to immediately return the payment received to the Customer for the Goods purchased by the Customer.
4. Currently available delivery methods in the Online Shop are available at https://bluscan.pl/en/delivery.

§ 6. Withdrawal from the contract - electronic return form

1. A Consumer who has concluded a Distance Sales Contract may withdraw from it within 14 days without giving any reason. In the event of withdrawal from a Distance Sales Contract - the contract is considered not concluded.
2. The right to withdraw from the contract on the terms set out in paragraphs 6 and 7 of these Terms and Conditions also applies to an Individual Entrepreneur. Whenever paragraphs 6 and 7 of these Terms and Conditions refer to a Consumer, this also means an Individual Entrepreneur.
3. In the event of withdrawal from the contract - the Consumer bears only the direct costs of returning the Goods.
4. The Consumer's statement must unequivocally express their will to withdraw from the contract, in particular the Consumer may:
   1. use the electronic return form available on the Online Shop website: https://bluscan.pl/en/returns-open.html.
   2. withdraw from the contract using the withdrawal form, which is Appendix No. 2 - by sending it to the Seller's registered office address.
   3. The Seller will immediately confirm on a Durable Medium the fact of receiving the statement of withdrawal from the contract submitted in the manner indicated in points 1 and 2.
5. To meet the deadline, it is sufficient to send the statement before its expiry.
6. The withdrawal period begins:
   1. for a contract in the performance of which the Seller delivers an item, being obliged to transfer its ownership - from taking possession of the Goods by the Consumer or a third party indicated by them other than the carrier, and in the case of a contract that:
      1. covers many items that are delivered separately, in batches or in parts - from taking possession of the last item, batch or part;
      2. consists in the regular delivery of items for a specified time - from taking possession of the first of the items;
   2. for other contracts - from the date of conclusion of the contract.
7. The withdrawal form (Appendix No. 2 to these Terms and Conditions) and information regarding the exercise of the right of withdrawal (Appendix No. 1 to these Terms and Conditions) are provided in electronic form.
8. In the event of withdrawal from a contract for the supply of Digital Content or Digital Service, the Seller may prevent the Consumer from further using the Digital Content or Digital Service, in particular by preventing the Consumer from accessing the Digital Content or Digital Service.
9. In the event of withdrawal from a Contract for the supply of Digital Content or Digital Service, the Consumer is obliged to stop using this Digital Content or Digital Service and making it available to third parties.
10. The right to withdraw from a Distance Sales Contract does not apply to contracts indicated in Art. 38 of the Act of 30.05.2014 (Journal of Laws of 2019, item 134) on Consumer Rights, including Contracts:
    1. for the provision of services for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the service that after the fulfillment of the service by the Seller they will lose the right to withdraw from the contract, and acknowledged this.
    2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control, and which may occur before the deadline to withdraw from the contract;
    3. the subject of which is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy their individualized needs;
    4. the subject of which is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
    5. the subject of which are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
    6. for the supply of Digital Content not supplied on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller began the performance with the express and prior consent of the Consumer, who was informed before the commencement of the performance that after the fulfillment of the performance by the Seller they will lose the right to withdraw from the contract, and acknowledged this;
    7. the subject of which is an item liable to deteriorate rapidly or having a short shelf life, and in which the subject of the performance are items which after delivery, due to their nature, are inseparably mixed with other items;
    8. for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts;
    9. concluded by public auction;
    10. for the provision of accommodation services, other than for residential purposes, transport of goods, car rental services, catering, services related to leisure activities, entertainment, sports or cultural events, if the contract provides for a specific date or period of performance;
    11. in which the subject of the performance are alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market over which the entrepreneur has no control;

§ 7. Effects of withdrawal from the contract

1. The Seller, within 14 days from the date of receipt of the statement of withdrawal from the Sales Contract, will return to the Consumer all payments made by them, including delivery costs, corresponding to the cheapest standard delivery method offered by the Seller.
   1. The refund will be made using the same payment method used by the Consumer.
   2. If the Consumer uses the Electronic Return Form to exercise the right of withdrawal - the funds will be returned by the selected method and to the bank account provided by the Consumer.
   3. If the Seller has not offered to collect the Goods from the Consumer themselves, they may withhold the reimbursement of payments received from the Consumer until receipt of the Goods back or until the Consumer supplies evidence of having sent them back, whichever occurs first.
2. The Seller may propose to the Consumer that they collect the item from them themselves. However, if the Seller has not made such a proposal - the Consumer should return the item to the Seller (or a person authorized by the Seller to receive it) immediately, but not later than 14 days from the day on which they withdrew from the contract. To meet the deadline, it is sufficient to send back the item before its expiry. The Goods that the Consumer returns should be sent to the address: Magazyn Wysyłkowy Delcaso ul. Obwodowa 50A 84-240 Reda. For the purpose of returning Goods to the Seller, the Consumer may use the Smile.pl service.
3. The Consumer is liable for any diminished value of the Goods resulting from the handling of the Goods other than what is necessary to establish the nature, characteristics and functioning of the Goods.
4. The Consumer cannot withdraw from the contract if the Digital Content or Digital Service are supplied in exchange for the payment of a price, and the lack of conformity of the Digital Content or Digital Service with the contract is minor.
5. The Seller may demand the return of the tangible medium on which they supplied the Digital Content, within 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract. The Consumer returns the medium immediately and at the Seller's expense.
6. The Seller is obliged to return the price only in the part corresponding to the Digital Content or Digital Service not in conformity with the contract and the Digital Content or Digital Service, the obligation to supply which has ceased as a result of withdrawal from the contract.

§ 8. Complaint

1. A complaint regarding a defect in the Goods or lack of conformity of the Goods with the concluded Distance Sales Contract can be submitted:
   1. via the Electronic Complaint Form;
   2. in writing to the Seller's registered office address or by e-mail to the address info@bluscan.pl.
2. The application should specify the defect that the Customer believes the Goods have, demands towards the Seller and if possible – document the said defect and present proof of purchase of the Goods in the Online Shop. The Seller is obliged to respond to the complaint within 14 days from the date of its receipt. If they have not responded within the above deadline, it is considered that they have acknowledged the complaint. The Seller provides the response to the complaint to the Customer in writing or on a Durable Medium.
3. The steps that the Customer must take to file a complaint, including the method of delivery of the complained Goods to the Seller, are indicated at individual stages in the Electronic Complaint Form.
4. In the event that the Seller acknowledges the complaint as justified: the costs of replacement, repair, including the cost of shipment related to the complaint of the Goods, are borne by the Seller.
5. The Seller is liable to the Consumer, as well as the Individual Entrepreneur, for the lack of conformity of the Goods with the Distance Sales Contract on the terms resulting from the Act of 30.05.2014 on Consumer Rights.
   1. The Seller is liable for the lack of conformity of the Goods with the Distance Sales Contract existing at the time of its delivery and revealed within two years from that time, unless the shelf life of the Goods determined by the Seller is longer.
   2. The Seller repairs or replaces the Goods within 14 days from the date of acknowledging the complaint. The costs of repair or replacement, including in particular the costs of postage, transport, labor and materials, are borne by the Seller.
   3. The Consumer makes the Goods subject to repair or replacement available to the Seller. The Seller collects the Goods at their own expense.
6. The Seller is obliged to deliver Goods free from defects and is liable to the Entrepreneur for defects in the purchased Goods on the terms set out in the Civil Code.
7. The supply of Digital Content or Digital Service to the Consumer or Individual Entrepreneur takes place on the terms resulting from the Act of 30.05.2014 on Consumer Rights.
   1. Digital Content is considered supplied at the moment when the Digital Content or the means allowing access to the Digital Content or downloading the Digital Content, have been made available to the Consumer or a physical or virtual device that the Consumer has chosen independently for this purpose, or when the Consumer or such device has accessed it.
   2. Digital Service is considered supplied at the moment when the Consumer or a physical or virtual device that the Consumer has chosen independently for this purpose, has accessed it.
   3. The Seller brings the Digital Content or Digital Service into conformity with the contract within 21 days from the moment the Seller was informed by the Consumer about the lack of conformity with the contract, and without excessive inconvenience to the Consumer, taking into account their nature and the purpose for which they are used. The costs of bringing the Digital Content or Digital Service into conformity with the Contract are borne by the Seller.

§ 9. Opinions

1. An opinion regarding order processing or an opinion regarding the Goods can be posted during a visit to the Online Shop by clicking on the interface located next to the Goods or by clicking on the link located in the e-mail. Adding an Opinion is voluntary and free of charge. Within one order - the Customer has the possibility to add the above Opinion only once.
2. Within the above Opinion, the Customer may award a rating in the form of stars from 1 to 5 and add a verbal statement limited to 65535 verbal characters.
3. Ratings are stored and presented publicly on the Online Shop website, as well as on the websites https://zaufaneopinie.smile.pl and https://trustedreviews.smile.pl.
4. The Seller verifies Opinions using the e-mail address that was used in the purchasing process of the given Goods. An opinion posted by a person using an e-mail that was used in the purchasing process - is marked on the Shop's website with the comment "verified purchase opinion". Any other Opinion is marked as "unverified purchase opinion".
5. The Seller may publish Opinions regarding given Goods from other of their Online Shops.
6. The Seller does not change Opinions in terms of content or awarded stars.
7. The Customer is solely and exclusively liable for the statement made within the Opinion. The Seller is entitled to remove the Opinion on the principles resulting from the provisions of law and these Terms and Conditions.
8. It is unacceptable to post content containing false information, misleading, vulgar, aggressive, offensive or clearly considered contrary to good morals. It is also unacceptable to post content of an unlawful nature, infringing the rights of third parties or constituting an act of unfair competition.
9. The Customer undertakes not to post content containing links to external websites having a promotional or advertising character or containing personal data of third parties.
10. At the express request of the Customer, the content of the Opinion may be hidden for other users of the Shop, but the awarded rating in the form of stars is included in the overall rating of the Shop and the Goods.

§ 10. Intellectual Property

1. The Customer declares that they are not entitled to any rights, including copyright or related rights to the Ratings and statements posted by them, apart from the right to use the Online Shop in the manner specified in the Terms and Conditions. The Customer is not entitled to any recording, reproduction, making available, publishing or dissemination of content, unless such right results from the provisions of law or the Terms and Conditions.
2. The Customer is not entitled to any interference with the content, in particular, they are not entitled to interfere with the content, structure, form, graphics, mechanism of operation or other elements of the Online Shop.
3. The Customer, by posting Opinions in the Online Shop, which constitute works within the meaning of the Act of 4.2.1994 on Copyright and Related Rights - grants the Seller a non-exclusive, free of charge, and unlimited in time and territory license to use these works by the Seller, along with the right to grant sublicenses, which includes making the work publicly available in such a way that everyone can have access to it in a place and time chosen by themselves (Internet). The license is granted in relation to all fields of exploitation known at the time of its granting, in particular to the following fields of exploitation:
   1. in the scope of recording and reproduction of the work by any technique - in particular printing, reprographic, magnetic recording, digital technique, i.e. using any techniques on any audiovisual or visual medium, in particular on audiovisual discs, CDs, computer disk, in a multimedia network, including Internet and related on-line services as well as reproduction, recording, use on the Internet, advertising, reproduction of the record in electronic form in computer memory and in internal and external networks,
   2. using the whole or fragments or any elements of the work with the possibility of making modifications resulting from the nature of the given Internet medium - in all publications, in particular Internet, digital, in newsletters and information, independently or in combination with other works or fragments of works; use in whole or in part for promotion and advertising purposes, in particular in the form of audiovisual, audio, media advertising.
   3. in the scope of trading the original or copies on which the work was recorded - placing on the market, lending, renting the original or copies,
   4. in the scope of dissemination of the work in a manner other than specified above - public performance, exhibition, display, reproduction and broadcasting and rebroadcasting, as well as making the work publicly available in such a way that everyone can have access to it in a place and time chosen by themselves,
   5. use of works for promotional and marketing purposes;
4. Deletion of the Account by the Customer or the Opinion pursuant to chapter 9 point 8 does not affect the validity of the above license.

§ 11. Subscription Model Sales Rules

1. Electronic service in the form of a Subscription may be provided by the Seller to the Customer.
2. Using the Subscription enables the cyclical delivery of selected Goods, at time intervals indicated by the Customer, without the need to place subsequent orders until the end of the Subscription. Payment for the Subscription is made exclusively using the Recurring Payments mechanism and only via one Card.
3. Unlinking the Card from the Subscription results in the termination of the Subscription.
4. Transactions as part of Recurring Payments will be carried out only and exclusively after prior registration of the Cardholder in the Operator's service (or entity through which the Operator handles Transactions). Registration will aim to authenticate that the Customer ordering the Recurring Payment is the authorized holder of the Card that will be charged. Before registering the Card on the transaction page, the Customer is obliged to grant consent for regular charging of fees by launching the Recurring Payments service. Consent is stored in the Operator's service.
5. The Customer creates a Subscription by selecting this form of purchase in the Electronic Order Form. Confirmation of creating a Subscription is sent immediately to the Customer's e-mail address indicated when placing the first Subscription Order.
6. The Customer manages the Subscription via the Account according to available options.
7. Subscription is concluded for an indefinite period.
8. The Seller sends the Customer an e-mail about the creation of a Subscription Order specifying its subject, quantity, price, execution date and the date of planned withdrawal of funds from the Card - not later than 3 days before withdrawal of funds from the Card.
9. The Customer may terminate the Subscription at any time. Termination of the Subscription by the Customer is equivalent to withdrawal of consent for subsequent charges as part of Recurring Payments. In this situation, the next Subscription Order will not be created
   a). Termination of the Subscription takes place by selecting the "End subscription" option by the Customer in the settings of the given Subscription, which are available after the Customer logs in from their Account level.
   b). The Customer may also terminate the Subscription by e-mail contact with the shop support info@bluscan.pl.
10. The Seller may decide to stop offering Subscriptions.
11. Changes in the scope of the Subscription, including changes in the Subscription price, are introduced exclusively with the prior, express consent of the Customer.
12. If the attempt to charge the Card fails, the Customer will be informed by e-mail about the inability to withdraw the payment. Possible reasons for failure to withdraw payment are: lack of funds on the Card, expiration of the Card or technical problems.
13. Inability to withdraw funds from the Card results in cancellation of the Subscription Order.
14. The Subscription Order will be processed exclusively after successful withdrawal of funds from the Card.

§ 12. "Bluscan Plus" Loyalty Program

1. The Online Shop operates a Loyalty Program called "Bluscan Plus", the Organizer of which is the Seller.
2. Every Customer who has a registered Account in the Online Shop automatically becomes a Participant of the Program. Participation in the Program is voluntary and free of charge.
3. As part of the "Bluscan Plus" Program, the Customer receives Points for purchases of Goods. The number of Points awarded for the purchase of a given Good is presented on the product card and in the order summary. Points are activated on the Customer's Account automatically 14 days after the order is completed.
4. Accumulated Points can be exchanged by the Customer for a monetary discount reducing the value of the next order. Exchange takes place by generating a discount code in the Customer Panel or directly in the order placement process (in the Cart).
5. Points are assigned exclusively to the Account of a given Customer, are not transferable and cannot be exchanged for cash.
6. Rules for settling Points in case of returns and uncollected orders:
   1. In the event of withdrawal from the contract and return of Goods for the purchase of which Points were awarded, the Seller deducts from the Customer's Points balance the number of Points corresponding to the returned Goods.
   2. In the event of a return of Goods paid for in whole or in part using a point discount (coupon), the used Points (coupon) are forfeited and are not refundable to the Customer's Account. The Customer receives a refund only of the actually paid monetary amount.
   3. In the event that the Customer fails to collect a cash-on-delivery order (payment upon delivery), the Seller reserves the right to cancel and deduct the Points awarded for that order from the Customer's balance.
7. Detailed discount thresholds and current point conversion rates for individual currencies are available in the "Loyalty Program" tab in the Customer Panel. The Seller reserves the right to change the conversion rates.

§ 13. Final Provisions

1. These Terms of Use are valid from 2026.03.09.
2. In the event of a change or invalidation of any of the provisions of these Terms and Conditions by a decision of a competent authority or court, its remaining provisions remain in force and bind the Seller and the Customer.
3. The Seller reserves the right to change these Terms and Conditions. All contracts concluded before the date of entry into force of the new regulations are implemented on the basis of the regulations that were in force on the date of conclusion of the contract.
4. The law applicable to resolving any disputes related to the Terms and Conditions is Polish law. These disputes will be resolved by the competent local common court. A Customer who is a Consumer may also use out-of-court methods of dealing with complaints and pursuing claims. All information regarding out-of-court methods of dealing with complaints and pursuing claims can be obtained on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl. At the same time, we inform that the indicated proceedings are voluntary and both parties must agree to them.

§ 14. Appendix 1 - Information regarding the exercise of the right of withdrawal from the contract

1. The right to withdraw from the contract on the terms below applies to the Consumer and the Individual Entrepreneur.
   You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days:
   1. in the case of a sales contract from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods;
   2. in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good;
   3. in the case of a contract relating to delivery of a good consisting of multiple lots or pieces from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece;
   4. in the case of a contract for regular delivery of goods during a defined period of time from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good;
   5. in the case of service contracts or contracts for the supply of digital content which is not supplied on a tangible medium - from the day of the conclusion of the contract.
2. To exercise the right of withdrawal, you must inform us, i.e.: Delcaso sp. z o. o., Władysława IV 14b/2, 84-230 Rumia, tel. +48 504 740 600, info@bluscan.pl of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
3. You may use the attached model withdrawal form, but it is not obligatory.
4. You can also fill in the Electronic Return Form available on the Online Shop website: https://bluscan.pl/en/returns-open.html. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium without delay.
5. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
6. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
7. In the case of sales contracts in which we have not offered to collect the Goods in the event of withdrawal from the contract - we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
8. You shall send back the goods to the address: Delcaso sp. z o. o., Władysława IV 14b/2, 84-230 Rumia without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
9. Due to the weight and dimensions of the Goods, in the event of withdrawal from the contract - returning the Goods may involve higher costs than a regular postal parcel. If you wish to use the services of courier companies, it may be necessary to send the parcel on a pallet, which is more expensive than a regular postal parcel.

§ 15. Appendix 2 - Model withdrawal form